B2B & B2C Order Fulfillment Services in the USA

With 40 years of experience in the fulfillment industry, we are confident about one thing – your B2B fulfillment services in the USA require efficiency and robustness.

In today’s competitive B2B market, delivering orders to your clients on time, complete, and undamaged is a necessity. Additionally, there are multiple compliance requirements that you must address.

Having spent four decades in the USA’s fulfillment business, Fulfillment Plus comprehends the importance of punctual delivery. We oversee every aspect of your e-commerce order fulfillment, ensuring that your E-commerce Business achieves a global presence with tailored warehousing and fulfillment services across the USA. As one of the best fulfillment companies in the USA, we strive to transcend conventional boundaries by offering personalized services and solutions that cater to your unique business needs.

What is B2B Fulfillment ?

Shipping large orders from a business to other businesses instead of delivering directly to the customer is the process of B2B or Business to Business fulfillment. Wholesale is the most common example of B2B order fulfillment which is an ordering system that sells products to retailers who then resell them to the general public.

Shipping, tracking, and managing products are part of B2B fulfillment that are sold to businesses. It is a requirement for any online business to be able to handle the transactions, shipment, and customer service of the products they sell making it a massive part of the e-commerce business. B2B fulfillment is very essential in the retail industry.

Our B2B Fulfilment Services in USA

At Fulfillment Plus have years of experience and offer various B2B services like customized packaging and shipping, tagging shipments.This is done in ways unique to delivery recipients, automated inventory management, and shipment details. We understand your concerns about inventory and distribution. We promise to take it upon ourselves and deliver on time to relieve your stress. 

B2B Fulfillment process

Any good Fulfillment company in USA will first work closely to understand your business needs. At Fulfillment Plus we provide you with the best warehousing and fulfillment services suitable for your brand/company to improve and enhance customer satisfaction.

Here’s the general process of B2B Order fulfillment in the USA-

1. Inwards Goods: Receiving stock in the form of raw materials, parts, components, or finished goods. The goods are delivered from the 3PL to the receiving company or manufacturer. The inwards inventory is inspected, counted, and verified to ensure the items are correct with the right quantity received is in good condition.

2. Inventory Storage: Goods once received are inventoried and immediately allocated for order fulfillment or sent for storage. The inventory goods are stored in the storage facility as long as it is needed to organize the on-time distribution of goods for sales/orders.

3. Order Processing: Order processing in B2B is managing and keeping track of orders placed by your B2B clients. This contains all the administration tasks and fulfillment processes included in maintaining the goods out of the door. To improve order processing, order management software helps in stipulating goods for each customer’s order. 

4. Order Picking: B2B order fulfillment works on an order-wise picking strategy that allows partial order fulfillment. Depending on the order quantity and volume of B2B orders, processing components of an order can increase efficiency and decrease lead times. As per the manufacturing, warehouse, and shipping capacity, orders are processed and fulfilled.

5. Packing: Once the available items are picked, the picking system delivers them to the packing area for shipment. To maximize speed and ease the transport, packing materials are chosen to minimize the dimensional weight of each shipment. The materials used in the shipment should be strong but light so the orders reach the destination undamaged and reduce the shipping costs.

6. Shipping: Once the order has been packed and ready, the courier label is attached on the outside and then it is dispatched to be shipped. The order is delivered via one of the many carrier options. The choice of carrier will be determined by the freight type and customer location. Freight forwarding companies, airlines, transportation and courier services, and the federal postal system are all examples.
   
7. Delivery: Usually a combination of transportation modes and more than one carrier is used in B2B delivery. In order to ensure timely and reliable B2B fulfillment deliveries,  any good fulfillment company in USA will opt for hybrid shipping techniques. Such methods give better cost efficiency and additional delivery options. Because of the flexibility, hybrid B2B distribution is more practical than single-carrier options. For last-mile delivery to remote locations, hybrid methods may be required in some circumstances.
   
8. Returns Processing: Satisfactory customer service’s core part is processing customer returns. When a customer sends an item back for a refund or exchange, the request should be quickly processed. The return process is also known as reverse logistics. The returned item should undergo quality checks to ensure the product is in a suitable condition to be restocked. Items that are damaged will require repairing, written off, or recycled. Once the returned items are inspected, the accounting team will process a refund for the customer. 

What is B2C Fulfillment?

Unlike B2B fulfillment where orders are shipped to the business, B2C fulfillment means shipments are delivered directly to the end customer. The user experience depends on the parameters such as delivery time, delivery updates, and the responsiveness of the delivery partner and managing the product till it reaches their hand. 

The process of delivery is relatively quick and straightforward in the case of B2C fulfillment as compared to B2B fulfillment.

B2C fulfillment process

The B2C fulfillment process is divided into three stages: 

1. Pre-purchase Stage: The customer here wants to buy a specific item and is analyzing his options. Modern digital marketing tools are used in e-commerce businesses to inform customers about their brand, quality, and offers.
2. Purchase Stage: In this stage, the customer is in the process of placing an order and might need customer support assistance to answer his queries.
3. Post-Purchase Stage: Here, the order is placed and the customer expects the order to reach them on time and undamaged. 

We are one of the best fulfillment companies in USA, Fulfillment Plus is the optimal choice for your business due to several reasons. 

Firstly, our comprehensive variety of warehousing and fulfillment services. From thorough inventory management to precise order processing, efficient shipping, and aware customer service, Fulfillment Plus handles every aspect of your business’s fulfillment needs under one roof.

Moreover, our track record speaks about what capabilities we have. Our successful partnerships and satisfied clients prove our value and consistently show our ability to deliver top-notch services and tangible results.   

In the digital era, Fulfillment Plus leverages all the advanced systems and tools to streamline processes. Ensuring accurate tracking, real-time updates, and effortless integration with your operations.Delivering with next to zero errors and enhanced efficiency we boast of being one of the best fulfillment companies in USA. 

At Fulfillment Plus we work with some of the best professionals, we are ready to address your queries and help you throughout. You can expect personalized attention whenever required. 

Custom hand assembly is another aspect for which we are known. We understand that every business has different requirements, and we are here to provide you with solutions tailored especially to your needs. 

When considering a fulfillment partner in the USA, Fulfillment Plus has all the essentials required to ensure your business works well with our warehousing and fulfillment services: experience, technology, reliability, scalability, cost-efficiency, dedicated support, and customization. 

We present a comprehensive solution that not only addresses your current needs but also positions your success in the ever-changing world of business.

For more information get in touch with us at 888-256-7790.